How much sass can you use in SaaS? What Wendy’s can teach us about building a bold brand voice
Wendy’s is one of the most iconic brands on social media. They wrote the playbook on using humor, sarcasm, and cultural references to boost engagement online. Their voice is bold. It’s brash. It’s entertaining. It’s produced a steady stream of viral moments. But recently, that edge cut a little too deep. Some snarky comments aimed…